HAPPIER TEAMS, HIGHER REVENUES

If you're looking for ways to ensure your sales team has the keys they need to succeed, you've come to the right place. We pride ourselves on being the go-to resource for hospitality management companies looking for expert, results-driven guidance on how to boost bottom lines and team performance.
PARTNERS IN TRAINING​

With total commitment to accuracy and objectivity,  we coach your sales managers on their skill usage – providing detailed and constructive advice on how to convert more inquiries, increase revenue and build positive, long-term relationships. 

INDUSTRY-LEADING SHOP SURVEYS

Out of the thousands of shops we have successfully completed, we’ve rigorously curated and time tested some of the most detailed, comprehensive shop surveys available in the market.

EXPERT LEADERSHIP CONSULTING

We offer time-saving, professional expertise for your leadership executives. We provide guidance for critical areas such as hiring sales superstars, how to successfully coach teams and cultivate a culture of collaboration. 

CURATED SALES TRAINING APPROACH

Experience customized training programs tailored to your team's specific needs and goals. We don't believe in outsourcing or a one-size-fits-all mentality. We've successfully provided consultation and training to a broad variety of hospitality businesses across the country and beyond. So you can rest assured that our seasoned trainers can get right to the heart of key performance challenges your teams are facing – and provide practical, real-world solutions on how to overcome them.

Convert more inquiries

cultivate repeat accounts

surpass your goals

Increase market share

Boost occupancy and revenue

give your team the keys to succeed

AN INTEGRATED APPROACH

Selling is a skill that needs to first be learned, then monitored for proper application and later reinforced which is why we take an integrated approach to training. We don’t stop at pinpoint coaching issues during our shops, or introducing unique training solutions during our transcript consultations and formal training sessions. We ensure learned skills are reinforced during our follow-up shop surveys – so you’re guaranteed your team has the skills they need for sustainable, long-term growth.

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Shop Surveys

Our shops include a complete customer profile, a detailed transcript of the call or interaction, a breakdown of each skill-based area critiqued and an in-depth training consultation.

SALES AND E-INQUIRY SHOPS

Using tailored customer identities we assess the team member’s interactions during a typical inquiry call or email from the initial point of contact through to closing.

SALES CANDIDATE SHOPS

We conduct a professional appraisal of your prospective sales candidate’s inquiry call management skill usage prior to hire.

COMPETITION SHOPS​

We provide insights into your competitors’ skill application, terms, and merchandising practices. The evaluation criteria is completely up to you so you get the information you want, nothing you don't.

RESPONSIVENESS TEST CALLS​

These evaluations are designed to measure the actual responsiveness to inquiries placed to the hotel. In this report we provide at-a-glance performance ratios for each participating property.

THE

KEY

IS YOUR SATISFACTION

We're fortunate that the majority of our clients have come to us by referral from satisfied customers. It's our guarantee to you that absolutely no effort will be spared to ensure your complete satisfaction. We take enormous pride in our work and never take our clients’ needs or faith in our assistance for granted.

EXPERIENCED

Our team is comprised of former hotel Directors of Sales, Marketing, National and Regional Sales and award-winning, senior Hotel Sales Executives.

QUALITY

Our shops are a comprehensive evaluation of your sales team's performance – no simple yes or no checklist evaluation.

PERSONLIZED

The identities used, skills measured, grading values used, dates or sales managers requested, and/or specific sales or merchandising issues are completely customizable.

FLEXIBLE​

We know the importance of staying flexible. All our programs can be adapted to fit your particular needs, challenges or criteria.

OBJECTIVE

Our sales trainers conduct role plays as realistic, desirable customer models, and then debrief the call with applause for proficiency and/or constructive advice on improved skill usage.

VALUE

Based on the increased conversion ratios our clients experience as a result of this source of training, the investment normally pays for itself with the first new booking!

Contact us for a free consultation